Wholesale Frequently Asked Questions

Shipping & Logistics

What are your shipping options?
We offer flexible shipping solutions to meet your budget and timeline requirements. All options are Double Clearance to Door (DDP), meaning we handle all customs duties and taxes for you.

• Air Freight: Fastest delivery, ideal for time-sensitive stock replenishment.
• Mason Express (Fast Boat): Balanced choice of speed and cost-efficiency.
• Standard Ocean Freight (Slow Boat): Most cost-effective option for large inventory orders.

*Note: Shipping rates vary based on weight, volume, and destination. Detailed quotes will be provided upon checkout or via invoice.

When will my order ship?
We take pride in our careful packaging. Orders are typically processed and dispatched within 2-4 business days after payment is confirmed.

Damages & Replacements

What is your breakage policy?
We understand the fragility of ceramics. We utilize high-density, custom-fit foam packaging to minimize risk. If any items arrive damaged, simply provide clear photographic evidence within 48 hours of delivery, and we will issue a free replacement or store credit for the affected pieces immediately.

Payments & Customization

How can I pay for my wholesale order?
We offer secure and convenient payment methods for international B2B transactions:

• PayPal & Wise: Ideal for fast, low-fee bank transfers.
• USDT (Cryptocurrency): We accept USDT for seamless global transfers.

Do you accept custom orders?
Yes, we love collaborating on unique designs! Custom manufacturing is available for bulk orders. The Minimum Order Quantity (MOQ) for custom pieces is 50 units per design. Please contact us at wholesale@koveceramics.com with your sketches or inspiration files to get started.